FAQ
FAQ
We provide co-living housing both to students and young professionals. If you have concerns about whether you are eligible to apply, please contact our booking team at booking@astoriaresidence.com.
You can contact to our booking team through booking@astoriaresidence.com or +1 (437) 229-6964 (WhatsApp available) to setup a viewing.
Bookings are done individually, but you may request to live in the same apartment with your friend. We do our best to make this happen but it is based on availability. Please contact our booking team at booking@astoriaresidence.com with further questions.
Please see our cancellation policy:
The service fee is a non-refundable administrative fee, to cover costs associated with your application process, verification, screening, and contract preparation.
We allow flexible lease terms, and rent payment is due every 4 weeks. A payment plan will be generated and added to the end of your lease agreement for your reference.
Room type changes are subject to availability and will involve an extra cleaning fee pending approval.
You need to provide a written request to extend your stay, preferably with a 30-day notice. Extensions are based on availability and we do our best to accommodate them.
You will live in a co-living space with other roommates. Most of our premises accommodate three (3) roommates in total. An exact number of roommates depends on the apartment layout and location.
Unless specified otherwise, all rooms have shared bathrooms. If you are looking for ultimate privacy, we do have a master room with a private bathroom and entire apartment options in certain locations.
Generally, you will be sharing the bathroom with 2/3 other roommates depending on the apartment layout. We have some apartments with a master room with a private bathroom, based on availability.
There is a small dining area near the kitchen area. Particularly with the Covid-19 precautions, we discourage our residents to gather in common areas unless necessary.
We are happy to provide each resident with an unlimited Wi-Fi internet connection. This is included in the rental price.
Astoria Residence prepares the rooms with fresh bed linens and deep cleaning before the move-in. Residents need to leave the room in the same condition as it is found, including the replacement of fresh bed linens and completion of deep move-out cleaning. It is up to all roommates to keep their rooms and common areas clean.
Yes, all our premises have either in-unit or on-site laundry.
Due to the unique living environment at Astoria premises, constant overnight guests are not allowed. You are able to have friends and family visit you. However overnight guests overpopulate the apartment and are not permitted.
Meal plans are not provided. Our apartments have fully furnished kitchens with standard appliances including pots, pans, dishes, and cutlery. There are grocery stores nearby.
We provide fresh bed linens prior to moving in. Our rooms are fully furnished with a bed, study desk, side table, lighting, and smart TV. As long as the room is left in the same condition after your stay, you may replace your own linens and small furniture.
Our residence is a co-living shared space and we encourage open communication to try and resolve any household issues. Please contact your housing coordinator, for some further assistance.
Most of our locations have a concierge security desk. Additionally, a key fob is needed, to enter the building.
Check-in generally begins after 4:00 pm on your planned move-in date. You will receive move-in instructions by email, which will include the housing coordinator’s contact information. You can inform them when you’re on the way, or a time you plan to be at the residence and they will meet you.
You will have a short orientation when you arrive and will receive your keys if your first rent payment was made.
You can call / message the coordinator via WhatsApp and let them know your arrival time. You will be able to leave your luggage in the common area of the apartment and return later once your room is ready.
